Knowledge Base

  1. General Inquiry 

    1. Were any of the Globe and Mail websites vulnerable to the Heartbleed bug?
    2. Where can I learn more about Globe Investor?
    3. How do I log in and access the Globe Unlimited Investor Tools?
    4. I am not a Globe Unlimited subscriber. How do I access and try out the Globe Unlimited Investor Tools?
    5. How do I sign up for Globe newsletters?
  2. Globe Unlimited - Investor Tools 

    1. What are the main features of The Globe’s new Investor Tools?
    2. Why is this change being made?
    3. Will I be able to use The Globe’s Investor Tools on my mobile device?
    4. Who are Globe Unlimited’s new investing tools for?
    5. How up-to-date is the market data?
  3. Registered Users 

    1. I’m using the Globe Investor App and it looks like the meter isn’t running. Do I need to worry about my 10 free items? Am I being charged?
  4. Subcription rates and Offers 

    1. Can companies and organizations use the Globe Unlimited Investor Tools for free?
    2. Is there special pricing for digital Globe Unlimited subscriptions for companies and organizations?
  5. Globe Unlimited 

    1. What is Globe Unlimited?
    2. I think I've registered, but I still get blocked. Why?
    3. How do I know that I've registered?
    4. How do I subscribe to Globe Unlimited?
    5. What do I get with a subscription to Globe Unlimited?
  6. Globe2Go 

    1. I’m a Globe2Go customer. Do I get a discounted rate to Globe Unlimited?
    2. What If I have already signed up for Globe Unlimited at the regular rate?
    3. How long is this discounted rate for Globe2Go subscribers valid?
    4. What if I cancel my Globe2Go subscription?
  7. Globe Investor Gold 

    1. Does this mean I can use the same log in information for Globe Investor Gold for Globe Unlimited?
    2. I am a Globe Investor Gold subscriber, do I get a discounted rate to Globe Unlimited?
    3. If I am a Globe Investor Gold subscriber, how will you identify me?
    4. What happens if I cancel my subscription to Globe Investor Gold?
    5. I am a GlobeInvestorGOLD subscriber. How do I log in and access the Investor tools?
  8. All articles 

    1. What will happen to a saved story once I have read it?
    2. How do I use the new Globe Dashboard tool?
    3. Does this mean I can use the same log in information for Globe Investor Gold for Globe Unlimited?
    4. What is Globe Unlimited?
    5. How is Globe Unlimited different from other Globe and Mail digital products?

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