Knowledge Base

  1. The Globe and Mail Print Newspaper 

    1. What days does The Globe and Mail print?
    2. What are the different service plans you offer?
    3. How do I start a student subscription and what documentation do I need?
    4. How do I set up a gift subscription?
    5. Do I have to subscribe to the Globe in order to subscribe to The New York Times?
  2. The Globe and Mail App for iOS 

    1. Have you improved the way in which content and data is being refreshed in your iOS app?
    2. Where's the back button?
    3. How do I navigate your iOS app to find the stories and articles most relevant to me?
    4. Have you improved the speed and performance of your iOS app?
    5. Can I shut off the alerts that tell me The Globe has published a new edition?
  3. Globe2Go 

    1. How do I delete my bookmarks?
    2. How do I access the Globe2Go web site on a desktop/laptop?
    3. How do I access Globe2Go on the mobile website?
    4. How do I get the Globe2Go app on my iPad?
    5. How do I get the Globe2Go app on my iPhone?
  4. Globe Unlimited 

    1. What is Globe Unlimited?
    2. I think I've registered, but I still get blocked. Why?
    3. How do I know that I've registered?
    4. How do I subscribe to Globe Unlimited?
    5. What do I get with a subscription to Globe Unlimited?
  5. Globe Unlimited - Investor Tools 

    1. 1. What are the main features of the Globe Unlimited Investor Tools?
    2. 2. Why are you Investor Tools offered as part of a Globe Unlimited subscription?
    3. 3. Can I use the Globe Unlimited Investor Tools on my mobile/smartphone device?
    4. 4. Who are the Globe Unlimited Investor Tools meant for?
    5. 5. I am a Globe Unlimited subscriber. How do I log in and access my Globe Unlimited Investor Tools?
  6. Registered Users 

    1. I’m using the Globe Investor App and it looks like the meter isn’t running. Do I need to worry about my 10 free items? Am I being charged?
  7. Globe Investor Gold 

    1. Does this mean I can use the same log in information for Globe Investor Gold for Globe Unlimited?
    2. I am a Globe Investor Gold subscriber, do I get a discounted rate to Globe Unlimited?
    3. If I am a Globe Investor Gold subscriber, how will you identify me?
    4. What happens if I cancel my subscription to Globe Investor Gold?
    5. I am a GlobeInvestorGOLD subscriber. How do I log in and access the Investor tools?
  8. Alternate Digital Services 

    1. New York Times Digital Access
  9. AdChoices 

    1. What is AdChoices?
    2. Did The Globe create AdChoices?
    3. Why is it so difficult to opt-out of online behavioural advertising through AdChoices?
    4. The opt out process for AdChoices is way too difficult. Can The Globe do it for me?
    5. Do I have to go to every site individually to opt out?
  10. Privacy 

    1. Is The Globe selling my personal information?
    2. Does The Globe share my personal information or my online behaviour with third parties?
    3. Does The Globe track what I do on other websites?
    4. Does The Globe track what I do on globeandmail.com?
    5. What is a cookie?
  11. Website Changes 

    1. INVESTOR TOOLS - Stock Quote pages updates
  12. Technical Issues - Status Updates  

    1. Chrome Users - Java
  13. Subcription rates and Offers 

    1. Can companies and organizations use the Globe Unlimited Investor Tools for free?
    2. Is there special pricing for digital Globe Unlimited subscriptions for companies and organizations?
  14. General Inquiry 

    1. Were any of the Globe and Mail websites vulnerable to the Heartbleed bug?
    2. Where can I learn more about Globe Investor?
    3. How do I log in and access the Globe Unlimited Investor Tools?
    4. I am not a Globe Unlimited subscriber. How do I access and try out the Globe Unlimited Investor Tools?
    5. How do I sign up for Globe newsletters?
  15. Political Endorsement 

    1. When will The Globe and Mail endorse a political party/candidate?
    2. Why does The Globe and Mail endorse a political party/candidate?
    3. Shouldn’t a newspaper be objective and not take sides?
    4. How does The Globe ensure objectivity in its coverage?
    5. Does The Globe always endorse a political candidate?
  16. Canada Q&A 

    1. I submitted a question. What happens next?
    2. When will my question be answered?
    3. Will every question be answered?
    4. Will you let me know if you won’t be answering my question?
    5. Who decides which questions will be answered?
  17. All articles 

    1. What will happen to a saved story once I have read it?
    2. Does this mean I can use the same log in information for Globe Investor Gold for Globe Unlimited?
    3. What is Globe Unlimited?
    4. How is Globe Unlimited different from other Globe and Mail digital products?
    5. I’m using the Globe Investor App and it looks like the meter isn’t running. Do I need to worry about my 10 free items? Am I being charged?

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