To help us
pinpoint your issue, please send more information about your device and
operating system and specific issue. Alternatively, you can try reinstalling
the app or complete a hard reset of your iOS device.
- Begin by pressing the power (top right) and home (middle) buttons at the same time
- Continue to hold these buttons until the screen goes black
- Continue to hold the buttons when the red slider to power off appears
- When the device’s screen goes dark, the iPad/iPhone is ‘off’
- Restart the device by holding down the power button until the Apple icon appears. Let go of the buttons and the device reset will be complete.
*Note: Resetting the iOS device shouldn't normally cause you to lose your data or disrupt/reset your settings