What is the most effective way to process a complaint for missed, incomplete, late or wet delivery?

The most effective way to report a problem with your delivery is through our website's Online FormAlternatively, you can use our automated system at 1-800-387-5400 or 416-585-5222.  

If you report the problem before the delivery deadline in your area, we can have a replacement paper sent out to you within 90 minutes. For further information regarding delivery deadlines in your area, please contact us at 1-800-387-5400. 

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