All articles ← Knowledge Base Am I being charged extra for Real-Time Stock Quotes? Are all ads on your site targeting me based on my interests or online behaviour? Are there any promotions or discounted rates? Are there any tutorial videos about the Globe Unlimited Investor Tools? Billing Changes - May 1, 2016 Can companies and organizations use the Globe Unlimited Investor Tools for free? Can family members share my Globe Unlimited subscription? Can I access Globe Unlimited articles through social media sites like Twitter and Facebook? Can I check my Watchlist without having to pay? Can I delete my past comments on globeandmail.com? Can I get Real-Time Stock Quotes elsewhere for free? Can I go back to an article I’ve already viewed without it counting toward my set number of monthly articles? Can I import data from my brokerage account? Can I keep using the old stock quote pages as I like them better? Can I log in to Globe Unlimited from more than one device at the same time? Can I remove my supplemental information? Can I see articles and stories that are personalized and relevant to me? Can I still use my existing Portfolio? Can I still use the free version of Portfolio available to me as a Globeandmail.com registrant? Chrome Users - Java Complimentary access: Changing the password Complimentary access: Changing the username to your email address Cryptic Crossword Update Did The Globe create AdChoices? Do all companies have a StockReports+ rating? Do I have to go to every site individually to opt out? Do I have to subscribe to the Globe in order to subscribe to The New York Times? Do I need a print subscription to get an online subscription? Do I need a separate account or log in for my mobile device? Do I need a separate log in account to access Globe Unlimited? Do I need to be a Globe Unlimited subscriber in order to receive newsletters? Do I need to subscribe to Globe Unlimited in order to access content on my mobile device or in the Globe and Mail app? Do you have an education (eg: College or University), group or corporate subscription program? Does The Globe always endorse a political candidate? Does The Globe share my personal information or my online behaviour with third parties? Does The Globe track what I do on globeandmail.com? Does The Globe track what I do on other websites? Does the Sunday New York Times arrive on Sunday or Monday in my area? Does this mean I’ll be receiving two bills from you from now on? Don’t you need my permission to target me based on my interests? Globe Unlimited - Password Reset Link GlobeInvestorGOLD is missing distribution data for my mutual fund. Will this be fixed? GlobeInvestorGOLD is missing pricing data for my mutual funds. Will this be fixed? Have you fixed any of the persistent bugs that were occurring on your iOS app? Here are just some of the features and benefits you’ll experience through Globe Unlimited: Here is a side-by-side comparison of the product: How are comments moderated? How can I contact my local carrier? How can I let the carrier know of a particular delivery instruction? How did The Globe gather what you call my “supplemental information”? I never consented to this. How do I access Globeandmail.com for free, without paying for a subscription? How do I add cash to my Portfolio? How do I add funds to my Portfolio? How do I add stocks and funds to my Globe Unlimited Watchlist? How do I add stocks to my Portfolio? How do I cancel my Globe Unlimited subscription? How do I change my Globe Unlimited online display name? How do I contact customer support? How do I delete all my information at The Globe? How do I edit my transactions in the Globe Unlimited Portfolio? How do I enlarge the charts to be full screen size? How do I file a bug or error? How do I find my old Watchlist? How do I get access to articles that were published before 2000? How do I log in and access the Globe Unlimited Investor Tools? How do I log into my Globe Unlimited account? How do I make changes to my home delivery service? How do I print articles, pages, crosswords? How do I print my Globe Unlimited Watchlist or Portfolio? How do I provide feedback? How do I report an offensive comment? How do I request an invoice/receipt? How do I send you my feedback on the Globe Unlimited digital subscription product? How do I set up a gift subscription? How do I share articles? How do I sign up for Globe newsletters? How do I start a student subscription and what documentation do I need? How do I stop The Globe from tracking me? How do I subscribe to Globe Unlimited? How do I subscribe to the Streetwise newsletter? How do I terminate my subscription? How do I tip my carrier? How do I turn off ads within Globe Unlimited? How do I update my credit card information for my Globe Unlimited subscription? How do I update my information on my user profile? How do I use interactive charts? How do I use the mobile Web site on a smartphone/tablet? How do I use the Web site on a desktop/laptop? How do stock splits and takeovers work in the Globe Unlimited Portfolio? How do you calculate percentage returns in the Globe Unlimited Portfolio? How does dividend reinvestment work in the Globe Unlimited Portfolio? How fast can you make improvements or add new features? How is Globe Unlimited different from Globe2Go access or Globe Plus? How is Globe Unlimited different from other Globe and Mail digital products? How is U.S. dollar foreign exchange calculated in the Globe Unlimited Portfolio? How long has The Globe had interest-based advertising on its website? How many articles will I be able to read before reaching the monthly limit? How may I speak directly with a Globe and Mail Customer Care Representative? I am a Globe Investor Gold subscriber, do I get a discounted rate to Globe Unlimited? I am a Globe Unlimited subscriber. How do I log in and access my Globe Unlimited Investor Tools? I am a partial newspaper subscriber but want full Monday-Saturday Globe2Go access I am not a Globe Unlimited subscriber. How do I access and try out the Globe Unlimited Investor Tools? I can’t access my Globe Unlimited account because of problems associated with payment. How can I get my Globe Unlimited account back up and running? I can’t find AdChoices on your websites? I can’t get home delivery where I live and buy it at the store. Are you going to make me pay twice? I didn’t receive my alerts, what happened? I don't remember my log in information. I forgot my name and password for the Customer Care website, how can I look them up? I get home delivery of the print newspaper. Do I get a discounted rate for Globe Unlimited? I have a number of Globe and Mail log-ins. Which one do I use to log into Globe Unlimited? I never opted-in to interest-based advertising. Why should I have to opt-out? I only want to trial Globe Unlimited, how do I lock in the 99¢ per week trial rate? I opted out from Online Behavioural Advertising. Why am I still seeing ads that seem to be based on my interests? I think I've subscribed to Globe Unlimited, but I still get blocked. Why? I'm outside of Canada. How will my Globe Unlimited subscription price be calculated? I've signed up for Globeandmail.com e-mail newsletters. Are e-mail newsletters affected by a Globe Unlimited subscription? I've submitted a request for a new subscription through the website, how long does this usually take? If I am a Globe and Mail print newspaper subscriber, how will you identify me? If I become a Globe Unlimited subscriber, can I access the same content on my phone or tablet? If I become an online subscriber to Globe Unlimited, can I access the same content on my mobile phone, smartphone or tablet device? Can I also access Globe Unlimited on some of my current Globe and Mail apps? If I give you my email address, will you be communicating with me by email to solicit other offers? If I have a subscription, will I receive interest-based advertising? If I put my print subscription on a vacation stop, can I still access Globe Unlimited? iOS App - Can I increase the font size? iOS App - Can I sign in to the app using my social media accounts? iOS App - How do I move around within the new iOS app? iOS App - How do I save articles in The Globe and Mail app? iOS App - I am experiencing technical difficulties with the new iOS app. What can you do to help? Is Behavioural Advertising legal? Is interest-based advertising legal? Is The Globe selling my personal information? Is the market data new or different from the old Globe Investor web site or apps? Is there special pricing for digital Globe Unlimited subscriptions for companies and organizations? I’m not sure I need unlimited access, but what if the set number is not enough? Is there a mid-level subscription option? I’ve unsubscribed from The Globe’s email, why am I still receiving messages from you? My business has a corporate account. How do we subscribe to Globe Unlimited? My question hasn’t been answered. Where can I get more information regarding AdChoices and Online Behavioural Advertising? My question was not answered here. How can I get more information about Globe Unlimited? Political Endorsements - Are reporters and/or columnists involved in the decision? Political Endorsements - Does The Globe share its endorsement with the political parties before it’s published? Political Endorsements - Has The Globe ever endorsed The Green Party or the NDP? Political Endorsements - How does The Globe come to a decision regarding their endorsement? Political Endorsements - How does The Globe ensure objectivity in its coverage? Political Endorsements - Is ownership of The Globe involved in the decision? Political Endorsements - Is the Publisher of The Globe involved in the decision? Political Endorsements - Why does The Globe and Mail allow political parties to advertise in its paper and/or online? Politics Endorsements - Shouldn’t a newspaper be objective and not take sides? Some of the key things that differentiate our new Globe Investor Tools from GlobeInvestorGOLD include: The opt out process for AdChoices is way too difficult. Can The Globe do it for me? Using the new Globe2Go iOS app on iPad/iPhone What are Real-Time Stock Quotes? What are the different service plans you offer? What are the main features of the Globe Unlimited Investor Tools? What are the plans for GlobeInvestorGOLD? What are the types of data used in Online Behavioural Advertising? What are the various payment methods? What articles count toward my free monthly allowance? What days does The Globe and Mail print? What do the stock symbols mean beside headlines? What exchanges are included in Real-Time Stock Quotes? What features from Globe Investor Gold will I not see in Globe Unlimited? What happens if I cancel my subscription to Globe Investor Gold? What happens to my complimentary access when my newspaper subscription is on a suspension? What if I don’t want to purchase Globe Unlimited? Can I still read The Globe and Mail online for free? What if I don’t want to receive Online Behavioural Advertising? What if I only want the 4 week trial offer of Globe Unlimited? What is a cookie? What is a Globe Unlimited display name and how will it be used on the globeandmail.com website? What is AdChoices? What is complimentary access for newspaper subscribers? What is Globe Politics Insider? What is Globe Unlimited? What is Inside The Market Blog? What is Online Behavioural Advertising? What is StockReports+? What is the cost of a Globe Unlimited subscription? What is the difference between Portfolio in GlobeInvestorGOLD and Portfolio in Globe Unlimited? What is the Globe Unlimited Watchlist? What is the most effective way to process a complaint for missed, incomplete, late or wet delivery? What is the Portfolio in Globe Unlimited and how do I use it? What method of payment can I use to pay for the Globe Unlimited service? What steps will The Globe and Mail take to protect my credit card information? What time should I expect delivery in my area? What will happen to a saved story once I have read it? What’s the difference between GlobeInvestorGOLD and Globe Investor Tools? When I go on vacation, can I put my digital subscription on hold? Where can I find the stock-price history? Where did my Watchlist go? Where did the “Market Data” link go? Where do I find StockReports+? Where will I see Real-Time Stock Quotes when I log into Globe Unlimited? Are they located with the rest of the Globe Unlimited Investor Tools? Who are the Globe Unlimited Investor Tools meant for? Why am I unable to access video content? Why are these new Investor Tools not part of Globe Investor Gold? Why are you even telling me about AdChoices when it takes so long to opt-out? Why are your Investor Tools offered as part of a Globe Unlimited subscription? Why can't I add a transaction earlier than today? Why can’t I subscribe to Globe Unlimited from my mobile device? Why did you implement AdChoices given it's hard to use? Why do I need to confirm my e-mail to access my Globe Unlimited subscription? Why do I need to turn on my cookies to opt out? Why do you have my email address when I’m not a subscriber to The Globe? Why do you require my billing address and how will you use it? Why does my Globe Unlimited log in e-mail/password combination not work? Why does The Globe and Mail allow comments? Why does The Globe and Mail endorse a political party/candidate? Why doesn’t The Globe just stop accepting ads on its website? Why hasn't my suggestion been implemented yet? Why is it important to provide feedback? Why is it so difficult to opt-out of online behavioural advertising through AdChoices? Will I be charged a cancellation fee for Globe Unlimited? Will the Globe Unlimited subscription price auto-renew? Will Video be available on Tablet devices? Will you bill my credit card right away?