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Knowledge Base

  1. The Globe and Mail App for iOS 

    1. What’s new in the latest version (4.2.1) of the Globe and Mail app?
    2. Why does my home screen look different on my iPhone?
    3. Can I get a list of headlines from The Globe on iPad?
    4. Where can I find sports news?
    5. Where can I find arts and culture?
  2. AdChoices 

    1. What is AdChoices?
    2. Did The Globe create AdChoices?
    3. Why is it so difficult to opt-out of online behavioural advertising through AdChoices?
    4. The opt out process for AdChoices is way too difficult. Can The Globe do it for me?
    5. Do I have to go to every site individually to opt out?
  3. Alternate Digital Services 

    1. New York Times Digital Access
  4. Privacy 

    1. Is The Globe selling my personal information to advertising companies?
    2. Does The Globe share my personal information or my online behaviour with third parties?
    3. Does The Globe track what I do on other websites?
    4. Does The Globe track what I do on globeandmail.com?
    5. How does The Globe track my online behaviour?
  5. Technical Issues - Status Updates  

    1. Chrome Users - Java
  6. Website Changes 

    1. INVESTOR TOOLS - Stock Quote pages updates
  7. General Inquiry 

    1. Were any of the Globe and Mail websites vulnerable to the Heartbleed bug?
    2. Where can I learn more about Globe Investor?
    3. How do I log in and access the Globe Unlimited Investor Tools?
    4. I am not a Globe Unlimited subscriber. How do I access and try out the Globe Unlimited Investor Tools?
    5. How do I sign up for Globe newsletters?
  8. Canada Q&A 

    1. I submitted a question. What happens next?
    2. When will my question be answered?
    3. Will every question be answered?
    4. Will you let me know if you won’t be answering my question?
    5. Who decides which questions will be answered?
  9. Globe Unlimited - Investor Tools 

    1. 1. What are the main features of the Globe Unlimited Investor Tools?
    2. 2. Why are you Investor Tools offered as part of a Globe Unlimited subscription?
    3. 3. Can I use the Globe Unlimited Investor Tools on my mobile/smartphone device?
    4. 4. Who are the Globe Unlimited Investor Tools meant for?
    5. 5. I am a Globe Unlimited subscriber. How do I log in and access my Globe Unlimited Investor Tools?
  10. Registered Users 

    1. I’m using the Globe Investor App and it looks like the meter isn’t running. Do I need to worry about my 10 free items? Am I being charged?
  11. Subcription rates and Offers 

    1. Can companies and organizations use the Globe Unlimited Investor Tools for free?
    2. Is there special pricing for digital Globe Unlimited subscriptions for companies and organizations?
  12. Globe Unlimited 

    1. What is Globe Unlimited?
    2. I think I've registered, but I still get blocked. Why?
    3. How do I know that I've registered?
    4. How do I subscribe to Globe Unlimited?
    5. What do I get with a subscription to Globe Unlimited?
  13. Globe2Go 

    1. What is Globe2Go complimentary access for newspaper subscribers?
    2. How do I change the username I was given to my email address?
    3. How do I change the password I was given?
    4. Access to the web site on a desktop/laptop
    5. Access to the mobile web site on smartphone/tablet
  14. Globe Investor Gold 

    1. Does this mean I can use the same log in information for Globe Investor Gold for Globe Unlimited?
    2. I am a Globe Investor Gold subscriber, do I get a discounted rate to Globe Unlimited?
    3. If I am a Globe Investor Gold subscriber, how will you identify me?
    4. What happens if I cancel my subscription to Globe Investor Gold?
    5. I am a GlobeInvestorGOLD subscriber. How do I log in and access the Investor tools?
  15. All articles 

    1. What will happen to a saved story once I have read it?
    2. Does this mean I can use the same log in information for Globe Investor Gold for Globe Unlimited?
    3. What is Globe Unlimited?
    4. How is Globe Unlimited different from other Globe and Mail digital products?
    5. I’m using the Globe Investor App and it looks like the meter isn’t running. Do I need to worry about my 10 free items? Am I being charged?
    286 articles 

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