Globe Unlimited Feedback: A more personalized and enhanced experience for our most dedicated online readers

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Knowledge Base

  1. Globe Unlimited 

    1. I think I've registered, but I still get blocked. Why?
    2. How do I know that I've registered?
    3. How do I subscribe to Globe Unlimited?
    4. What do I get with a subscription to Globe Unlimited?
    5. What if I don’t want to purchase Globe Unlimited? Can I still read The Globe and Mail online for free?
  2. The Globe and Mail apps 

    1. Do I need a separate account or log in for my mobile device?
    2. Do I need to reinstall my Globe News App?
    3. Do I need to subscribe to Globe Unlimited in order to access content on my smart phone or mobile device?
    4. If I become a Globe Unlimited subscriber, can I access the same content on my phone or tablet?
    5. I’m using the Globe Investor App and it looks like the meter isn’t running. Do I need to worry about my 10 free items? Am I being charged?
  3. Globe Unlimited Con't 

    1. Can family members share my Globe Unlimited subscription?
    2. Can I access Globe Unlimited articles through social media sites like Twitter and Facebook?
    3. Can I create a brand new Globe Unlimited account?
    4. Can I go back to an article I’ve already viewed without it counting toward my set number of monthly articles?
    5. Can I use my username and password to log into my Globe Unlimited account?
  4. Dashboard 

    1. Can I just subscribe to Dashboard? I’m only interested in the customization, not unlimited content at globeandmail.com.
    2. How do I access Dashboard across multiple devices?
    3. How do I add a company to my followed companies list within the Dashboard?
    4. How do I delete alerts I've set up?
    5. How do I follow using Dashboard?
  5. Logging In 

    1. How do I log in to access Globe Unlimited?
    2. Can I log in to Globe Unlimited from more than one device at the same time?
    3. If I give you my email address, will you be communicating with me by email to solicit other offers?
    4. Can I delete my past comments on globeandmail.com?
    5. Do I need a print subscription to get an online subscription?
  6. Billing and Payment 

    1. What steps will The Globe and Mail take to protect my credit card information?
    2. Can I check my Watchlist without having to pay?
    3. Do you have an education (eg: College or University), group or corporate subscription program? Are there any subscription discounts?
    4. Does this mean I’ll be receiving two bills from you from now on?
    5. How do I update my credit card information for my Globe Unlimited subscription?
  7. Globe2go 

    1. I’m a Globe2Go customer. Do I get a discounted rate to Globe Unlimited?
    2. What If I have already signed up for Globe Unlimited at the regular rate?
    3. How long is this discounted rate for Globe2Go subscribers valid?
    4. What if I cancel my Globe2Go subscription?
  8. Globe Investor Gold 

    1. Does this mean I can use the same log in information for Globe Investor Gold for Globe Unlimited?
    2. I am a Globe Investor Gold subscriber, do I get a discounted rate to Globe Unlimited?
    3. If I am a Globe Investor Gold subscriber, how will you identify me?
    4. What happens if I cancel my subscription to Globe Investor Gold?
  9. All articles 

    1. What will happen to a saved story once I have read it?
    2. Can I just subscribe to Dashboard? I’m only interested in the customization, not unlimited content at globeandmail.com.
    3. Can family members share my Globe Unlimited subscription?
    4. How do I use the new Globe Dashboard tool?
    5. Does this mean I can use the same log in information for Globe Investor Gold for Globe Unlimited?
    101 articles 

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